Tech. Support, Walk in ( Trainee ) on 11th July'14 - Ciphercloud, Hyd

CipherCloud is the market-leading provider of cloud encryption gateways that enable enterprises to securely adopt cloud applications and platforms by eliminating concerns about data security, residency and regulatory compliance. CipherClouds industry acclaimed operations-preserving encryption and tokenization technology secures sensitive information in real time, before it's sent to the cloud, without impacting usability or requiring any change to the application. CipherCloud has been recognized by Gartner as a Cool Vendor in Cloud Security.
CipherCloud has groundbreaking technology, strong market traction, marquee customers, a strong management team and stellar investors to continue to expand market presence and industry leadership. The Company is in the Cloud Security segment, which has emerged as a must have requirement for organizations worldwide, growing several times the software industry rate. Based in the San Francisco Bay Area, CipherCloud is backed by premier venture capital firms including Andreessen Horowitz, Index Ventures, and T-Venture, the venture capital arm of Deutsche Telekom.
CipherCloud has been experiencing an amazing business growth and doubling employees every six month. For more information, visit http://www.ciphercloud.com/ and follow us on Twitter @ciphercloud.
Office Address:
CipherCloud India Pvt Ltd
Unit No:04-01,4th floor,
Block - 2,Cyberpearl,Hi-Tech City,
Madhapur, Hyderabad 

Job Description

TECHNICAL SUPPORT - Trainee

Walk in For Freshers from 11:00 AM - 3:00 PM on 11th July'14.

Written test will start sharply at 11:00 AM .

Some of the key responsibilities in the role include:

• Providing technical support for our clients products
• Escalating key technical issues to product teams and following through to completion
• Possess immaculate written and oral English language skills with an exceptional attention to detail
• Should be comfortable with Night Shift
• Be a passionate and active user of technology and the Internet, with advanced skills in Excel and Word
• Should be comfortable working with Linux environment
• Knowledge on networking/security is a plus
• To monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers.
• Work in close collaboration with the Team Leader to achieve consistency of service delivery for all customers; as well as ensuring consistency of internal processes and procedures.
• Provide an effective and efficient client response service.
• Manage a timely and appropriate response to customer enquiries and feedback, ensuring accurate and expert advice is available directly from the Customer Support team, or through referral where necessary
• Take ownership of escalated client contacts and ensure follow-through to conclusions

Technical Skills:

    LINUX/UNIX - Redhat Certification Mandatory .
    MUST HAVE EXCELLENT COMMUNICATION SKILLS.
    Basic shell scripting and networking knowledge
    Knowledge of Java and SQL is a plus.
    Database - Oracle, Postgresql is a plus

Desired Skills & Experience:

    Redhat Certification is strictly required. Only Certified candidates are considered.
    BS/B.tech in Engineering, Computer Science, or related discipline
    For 2013 and 2014 passed out candidates only.
    Experience in a customer-facing role supporting security or enterprise software products, consulting services
    Knowledge of load balancing, clustering, and redundancy is a plus
    Knowledge of http, web applications, and email servers is a plus
    Knowledge of networking and application security is a plus
    Knowledge of enterprise databases is a plus
    Strong communication and incident management skills
    Thinks collaboratively and communicates effectively with customers, partners and people at all levels
    Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast paced environment
    Ability to think outside the box and willingness to do whatever it takes to get the job done right and within schedule
    Good analytical and troubleshooting skills
    Team player
    Should be Willing to work in shifts

Contact Details

 

Recruiter Name:       Santhi Lokam

Contact Company:   CipherCloud India Private Limited

Email Address:          

Telephone:               8886080878