Walk in @ HCL Comnet for B2B Technical Support Profile on 12th July - Noida

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.

Technical Support Profile Openings @ HCL COMNET on 12th July

 

Designation: Technical Analyst/ Sr. Technical Analyst

 

Job Location- Noida\ Gurgaon(Manesar)

 

Requirement- Business to Business Technical Support Profile

 

Job Profile:

 

Minimum 6 months of relevant technical experience is mandatory.

 

Technical Support to HCL's business clients. He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations

 

Responsibilities :-

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations

 

Interested candidates can come for the interview on 12th July on the below mentioned venue details:

 

Interview Venue Details:

HCL COMNET LTD:

B-39, Tower B, 4th Floor, Sec-1. Noida

Near by Noida sec 15 Metro Station.

 

Timing-10:30am-4:00pm

 

Contact Person- Shalini Sharma

 

Kindly carry your resume and photo ID proof

 

Please mention Shalini Sharma on your resume

 

Note:Freshers pls do not apply