walk Ins for Customer Support & Semi Technical Support - C3i

About C3i: 


C3I is the leading provider of technology services for the life sciences industry. We cater to all the leading pharmacy companies in the world and help them in IT & ITES support. C3i provides support in more than 20 languages for over 300,000 life sciences users in 140 countries. We are globally located in America Europe, India and China.
 
 
C3i manages the lifecycle of technology deployed to life sciences companies. Our 1200 employees provide system implementation, technology training, multilingual help desk, performance optimization, hardware provisioning, break-fix, asset management and administration services for pharmaceutical sales and clinical professionals all over the world. Experts in life sciences business process, C3i's full commitment to customer satisfaction results in renewal rates and long term key partnerships with top life sciences companies.

Our unique global capabilities help pharmaceutical manufacturers, sponsors and contract research organizations leverage modern technology and lower the total cost of ownership. C3i provides 24x7 help desk support in more than 20 languages for over 300,000 life sciences users in 140 countries. We offer a variety of flexible staffing models which give our customer freedom to choose the structure that best meets their needs. Our highly trained and experienced professionals resolve end-user issues quickly and effectively.

Job Description

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We are conducting walk INS at C3i from (Monday) to (Friday) between 3.00PM to 6.00PM IST for the entire month of July 2014.
 
 
Support Type: International Voice Process (Customer Support & Semi Technical Support)
 
 
Candidate Checklist:

• Candidates are requested to bring2 copies of resume
• A valid photo identity card
• Copies of all educational and prior experience documents.

Venue- C3i Support Services private Limited,

2nd Floor | Orion Block | (VBIT) Ascendas IT Park, | Hi-Tech City

Land Mark - Beside In Orbit mall
 
 
Contact HR Deepa Lachoriya

Mail ID Dlachoriya@c3i-inc.com
 
 
Job Requirements

• Excellent verbal and written communication skills
• Flexibility working in night shifts and rotational shifts.
• If shortlisted, you will be given time to serve notice period.
• 0 - 4 years working experience desired. Experience will be a plus, freshers are also eligible

Education
 

• Under Graduates or Graduates or Post Graduates.
• Basic Knowledge on Computers, Microsoft Office Suite, Windows Operating Systems, and Internet applications
• For Technical process Basic understanding on: Computer Operating Skills File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.
• Operating System Knowledge of hardware. Control Panel and basic hardware troubleshooting.
• Internet Concepts Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.

 
Process: Customer Support & Semi Technical Support. (International Business2Business Voice Process) 
 
Job Summary

• Provide comprehensive support services to support center customers
• Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.
• Take all steps to issues reported to them and resolve or escalate to the appropriate contact.
• Use all available Knowledge Management Tools during the call
• Take all necessary steps to ensure customer satisfaction at the end of the call