Genpact | Mega Walk-in | Premium Voice Support - 40 Opening(s)

Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com.

Designation	Genpact | Mega Walk-in | Premium Voice Support - 40 Opening(s)
Job Description	JOB DESCRIPTION :   Any graduate degree or equivalent with a strong academic record Previous experience in a customer service role on Voice / Email / Chat channels Active user of Internet and online applications. Demonstrated capacity for critical thinking and analysis. Strong attention to detail. Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment Demonstrated proficiency with written English and with neutral English accent Must be able to work on a flexible schedule (including weekend shift ) Technologically capable: have had experience troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets) Effective probing skills and analyzing / understanding skills Problem solving skills with customer centric approach   JOB SPECIFICATION :   Respond to customer inquiries and problem escalations Provide phone support for data collection to enable Recovery of email account for end user. Maintain a thorough understanding of process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
Desired Profile	WALK-IN INTERVIEWS : Interview Date : Aug 1st, 2nd and 3rd (Friday to Sunday) Walk-in Timing : 10am to 3pm Work Location : Delhi- NCR / Hyderabad Contact Details : 1800 103 0050 (Hiring Toll Free) Please carry all your Educational Documents, Id Proof, Passport Size Photograph, and Experience Letters of all Organization and a copy of your Resume. Venue: Delhi- NCR YMCA - Auditorium, Tourist Hostel, Gate No-1, Jai Singh Road, New Delhi (1st August) Gurgaon - Genpact, Plot No. 22B, Sector-18; Udyog Vihar. Gurgaon Noida - Genpact, Plot no. 21, 22; IT SEZ; Unitech Infospace; Tower 8; Upper Ground Floor; Sector-135; Noida (Nearest metro station Botanical Garden) DITP - Genpact, Delhi IT Park; DMRC Building, Shastri Park, Delhi. (Landmark: Behind Shastri Park Metro station) Hyderabad: Genpact, 14-45, IDA Uppal Opp., NGRI, Habsiguda. Hyderabad Stanley Engineering College for Women, Near LB Stadium, Chapel Road, Hyderabad (1st and 2nd August)
Experience	0 - 5 Years
Industry Type	BPO / Call Centre / ITES
Role	Associate/Senior Associate -(NonTechnical)
Functional Area	ITES, BPO, KPO, LPO, Customer Service, Operations
Education	UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization DOCTORATE - Doctorate Not Required
Compensation:	INR 1,50,000 - 3,50,000 P.A. PLUS Monthly Incentives AND Annual Bonus
Location	Delhi/NCR(National Capital Region), Hyderabad / Secunderabad
Contact	GENPACT INDIA
Telephone	18001030050
Website	http://www.genpact.com