Walk In - Senior Analyst to Manager - Immediate Joiners only - Wipro

 

 

Wipro BPO Solutions Ltd
http://careers.wipro.com/bpo

Wipro BPO Solutions Ltd
http://careers.wipro.com/bpo
Wipro BPO Solutions Ltd
http://careers.wipro.com/bpo
Wipro BPO Solutions Ltd
http://careers.wipro.com/bpo
WIPRO BPO - A Great Place to Build Your Career In tune with the Wipro philosophy of growing leaders, the culture and environment at Wipro BPO is one that promotes self-development in perpetuity.
There are career opportunities available to suit each and every individual - opportunities exist across diverse business and service lines ranging from Banking & Capital Markets, Insurance, Travel & Hospitality, Retail & Consumer Products, Energy and Utility, Technology, Manufacturing, Telecom & Healthcare sectors. We have built deep expertise in Processes like Finance & Accounting, Procurement, Marketing, Legal, HR Services, Tech Support, Customer Services and Analytics.
At Wipro BPO, you will get a in-depth understanding about the best way to service the customer requirements by leveraging Quality, Innovation, a self-sustaining Process Framework, IT expertise and Domain knowledge. In addition to our intensive new-hire training program and our calendarzied development-oriented programs, we provide Learn and Earn options to fast-track your career by offering a variety of paid education programs (SEED) affiliated with various reputed universities - these programs include both graduate and post-graduate options.
While best-of-breed facilities and infrastructure is a given, we believe that our iconic brand, our industry leading position and the exciting career opportunities differentiate us from the rest of the industry. So, I invite you to make the most of this opportunity and join us!
Awards & Accolades
WBPO bagged 4 awards at the BPO Excellence Awards 2011 - Fun@Work Award, Award For Operational Excellence & Quality and Award For Use Of Technology for Operational Excellence.
WBPO awarded The DL Shah National Quality Award, 2011.
"Company Of The Year - International", Economictimes.com BPO Industry Award 2010. 

Job Description

 

PRINCIPAL RESPONSIBILITIES 

1. Responsible for service delivery of IB, (Equities, Fixed Income, Brokerage) process for a single region e.g. US / Single product e.g. Cash Securities or Service line Prime services / brokerage operations, Settlement, Middle Office, Corporate action

2. Role will include managing a team, supporting single region / product / service line. Managing SLAs and metrics

3. Responsible for measuring the daily process metrics and devise initiatives to improve the same

4. Responsible for implementing tools and methods as per internal WBPO requirements

5. Focus on stabilizing the process and meeting the customer expectation while optimizing the cost.

6. Implement productivity improvement methods/tools from time to time

7. Implement and monitor various development initiatives identified for the domain

8. Provide functional support and direction to the team on customer support needs.

9. Monitor the performance of the process and assist the teams if required

10. Liaise with SCM for sourcing / recruitment.

11. Assist with training and identifying training needs within the group

12. Responsible for overall team leadership


CRITICAL SKILLS REQUIRED

1. Strong knowledge of the Capital / Money Market.

2. Strong knowledge of various capital / money market instruments such as Equities, government securities / Treasury bonds, money market instruments, Forex and Derivatives etc.

3. In depth knowledge of back office operations related to at least one of the following activities in a trade life cycle e.g. Confirmation, matching / Pre-matching, Settlements, Reconciliations, Stock Lending, Asset servicing etc.

4. Strong interpersonal and influence management skills

5. Ability to work and communicate with people across organizational units

6. Ability to manage team consisting of highly skilled team members

7. Ability to think strategically and translate strategy into action plans

8. Strong analytical skills with an ability to problem solve with a win-win negotiation approach

9. Ability to lead people on large, multi-functional efforts and work in a matrix reporting environment

10. Advanced knowledge of PC technology-DOS, applications and online tools especially Excel

11. Expert knowledge of service procedures

12. Excellent Customer facing skills and ability to build rapport with clients

13. Knowledge of Customers Culture

14. Excellent English written and spoken communication
 



CANDIDATE SPECIFICATION


1. Graduate or Post Graduate in Commerce/ Finance (B.Com/ M.Com/ MFM/MBA Finance /CA /CPA) 6+ years of relevant experience in investment banking/brokerage/ custodian banking

3. Knowledge of US/Europe/Asia domestic capital market dynamics would be an added advantage

4. Previous experience in a BPO or Transaction processing business would be preferable, with experience in interaction with overseas clients or customers on the phone. Experience with Investment Banking Operations (Captive / Third Party) will be preferred.

5. Previous experience in handling a team size of 10 to 15 members.

6. Good Communication skills

7. Good interpersonal skills and excellent people-management skills.

8. Good analytical skills.

9. Aptitude for understanding technology

10. Able to take Independent decisions
 
NP : 15days / Immediate joiners
PASSPORT should be ready


Venue Details :
Wipro BPO, Hinjewadi Phase II, Pune 411057
Tower S3, 'C' Wing, 2nd Floor
Contact Person : Jyotsna Bhojane