Walk Ins for Customer Support & Semi Technical Support - C3i

C3i Support Services Private Limited
http://www.c3i-inc.com

C3i, Inc. is a high-tech services company devoted to helping companies realize the potential of customer relationship management (CRM). By addressing the unique demands of today's mobile computing environment, C3i's customized support, training, and professional services enable organizations to set and achieve aggressive short-and long-term goals for CRM technology. We are actively seeking qualified people to become a part of our successful team. C3i, Inc is a Premier Consulting Partner with Siebel. More information on C3i and our available positions can be found on our web site at http://www.c3i-inc.com. 

We are conducting walk INS at C3i from (Monday) to (Friday) between 3.00PM to 6.00PM IST for the entire month of July 2014.

 

 

Support Type: International Voice Process (Customer Support & Semi Technical Support)

 

 

Candidate Checklist:

• Candidates are requested to bring2 copies of resume
• A valid photo identity card
• Copies of all educational and prior experience documents.

Venue- C3i Support Services private Limited,

2nd Floor | Orion Block | (VBIT) Ascendas IT Park, | Hi-Tech City

Land Mark - Beside In Orbit mall

 

 

Contact HR Deepa Lachoriya

Mail ID Dlachoriya@c3i-inc.com

 

 

Job Requirements

• Excellent verbal and written communication skills
• Flexibility working in night shifts and rotational shifts.
• If shortlisted, you will be given time to serve notice period.
• 0 - 4 years working experience desired. Experience will be a plus, freshers are also eligible

Education

 

• Under Graduates or Graduates or Post Graduates.
• Basic Knowledge on Computers, Microsoft Office Suite, Windows Operating Systems, and Internet applications
• For Technical process Basic understanding on: Computer Operating Skills File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.
• Operating System Knowledge of hardware. Control Panel and basic hardware troubleshooting.
• Internet Concepts Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.

 

 

Process: Customer Support & Semi Technical Support. (International Business2Business Voice Process)

 

 

Job Summary

• Provide comprehensive support services to support center customers
• Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.
• Take all steps to issues reported to them and resolve or escalate to the appropriate contact.
• Use all available Knowledge Management Tools during the call
• Take all necessary steps to ensure customer satisfaction at the end of the call