Microland"s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.
Excellent communication skills with ability to comprehend and respond to customers located in U K and other geographical areas.
Installation, troubleshooting and configuration of Windows XP / Vista / win 7 Operating Systems
Installation, configuration of MS office suit (All Versions) Configuration and tweaking of Desktop Services MS Vulnerability assessment and Implementations
Outlook configuration / troubleshooting Exchange / SMTP / POP Citrix client Installation / configuration / troubleshooting
3rd party application configuration and troubleshooting
Basic IP addressing and network topology
Fair knowledge on Active directory and its structure
Fair knowledge on server services DHCP, DNS, IIS, and ISA
Knowledge of mobile devices and functionality (Blackberry / I-phone / other phones & PDAs used for corporate E-mail)
Configuration and troubleshooting of desktop, network, multi-function printers, scanners, copiers and other IT peripherals
Prioritizing, Categorization of ticket and taking remote capture to resolve
Providing ticket number to user via phone, E-mail
Key in the appropriate and timely log notes in the ticket as and when there are findings / updates Updating users on the ticket progress Allocation to desk side support if desk side intervention required
Following up of ticket to closure Reduce Turnaround time and increase computing time
Closure of tickets in the CRM tool escalating to customer / end users as appropriate
Logging Incident in other tools if applicable Preparing Incident checklist Updating the customer on ticket progress
Generating new articles for Knowledge Base and publishing the same
Provide reference of relevant ticket Monitor and record the IT downtime for individual / shift
Shift Hand over / take over Adherence to SLAs and all the KPI metrics derived for individual, Role, program
Improvements to call response / resolution / TAT Inputs to the customer on Call trend, numbers & category with possible root cause.
Interested candidates can Walk-in on Saturday, 12th July,2014 to below mentioned Venue
Venue Details:
MicroLand Limited
1B, Ecospace
Belandur, Outer Ring Road
Bangalore 560 103
Time 10.00 am to 1 pm
Contact Person: Shivasankari / Vinod
Contact No: 91-80-39180000
No comments:
Post a Comment