HCL Technologies Limited
HCL is a leading global Technology and IT Enterprise with annual
revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies
listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems
Job Description
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Exclusive Walk-in for Service Desk- IT Helpdesk & DC-ops on 5th July
Saturday 9.30am-1.30pm
Role: Service Desk ( IT Helpdesk ) for Level-1
Experience: 6 months - 3.5 years ( Technical voice /semi voice, IT helpdesk /service Desk ) Excellent Communication
6 months exp for Dc-ops from Remedy, ticketing tools, monitoring with Good Communication
Candidates from Customer support with min 0.6months international calling with excellent communication can also apply
Note : freshers/ other exp please don't apply
Job Description:-
Hiring for Analyst/Sr. Analyst
Technical Support to HCL's business clients. He / She will be responsible to provide voice/email/chat support
, Resolve Technical or network problem diagnosis,chat, to the clients
and provide technical resolution. Incumbent should open for 24X7
operations.
or
Candidate with relevant IT helpdesk or service desk / background can apply
Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )
Responsibilities :- SD
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Data Center operations - Dc-ops
Responsibilities :- DC -Ops
Good communication
experience only with international process , domestic with good comm is fine
ready to work in any shift
0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )
should have worked on remedy & ticketing tools
certification course with min 6months in linux /unix/CCNA/Microsoft is preferred .
Excellent Communication in English Required
Good communication
experience only with international process , domestic with good comm is fine
ready to work in any shift
0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )
should have worked on remedy & ticketing tools
certification course with min 6months in linux /unix/CCNA/Microsoft is preferred .
Excellent Communication in English Required
If your experience is relevant kindly walk in to the below mentioned address Directly mention Geetha on TOp. carry Govt.auth ID proof
Job Location - Hyderabad / Chennai
Saturday - 9.30pm - 1.30pm
HCL
H01B, Phoenix IT Park, near Dell,
Hi-tech City
Hyderabad
H01B, Phoenix IT Park, near Dell,
Hi-tech City
Hyderabad
Contact person - Geetha .J
Carry Govt Authorized ID Proof Original & Photo Copy
Do mention Geetha on top of your resume
NOTE:-
Ex- HCL Employees apply only if you have completed 90 days from the Date of Relieving also should have all supporting Docs
Candidate should have Excellent communication in English.
Freshers/ other exp please don't apply
system Administrator & Desktop engineer please only if you have excellent communication in English apply
Carry a copy of this mail
Please carry your updated resume. mention Geetha on top,
Carry Govt Authorized ID Proof Original & Photo Copy
Ex- HCL Employees apply only if you have completed 90 days from the Date of Relieving also should have all supporting Docs
Candidate should have Excellent communication in English.
Freshers/ other exp please don't apply
system Administrator & Desktop engineer please only if you have excellent communication in English apply
Carry a copy of this mail
Please carry your updated resume. mention Geetha on top,
Carry Govt Authorized ID Proof Original & Photo Copy
Contact Details
Recruiter Name: Geetha.J
Contact Company: HCL Technologies Limited
Telephone: 044-64540470
Reference Id: Service Desk - IT Helpdesk
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