Walk-in Interviews for Team Leader-operations from 1st to 6th Sep-2014 - Aegis

Job Responsibilities:
 
Ensure Basic metrics of Operations met ( AHT,SL,AL,Quality, Attrition management, Shrinkage handling, RA Etc)
 

Manage Customer Inbound voice Calls
 

Constantly monitor & review performance metrics of the assinged Team memebrs.
 

Identify Training need of the team assigned.
 

Handle Client and Customer escalations ensure closure of complaints.
 
Job Location - Hyderabad (Varun towers-2, Begumpet)
 
 

Salary: INR 1,00,000 - 2,25,000 P.A

 

Industry: BPO / Call Centre / ITES

 

Farea: ITES, BPO, KPO, LPO, Customer Service, Operations

 

Role: Team Leader -(NonTechnical)

 

Keyskills: Customer Service Operations Voice InboundCommunication SkillsCustomer InteractionContact Center Team Leadingassistant team leader team coach leading teamteam leader assistant manager team handling

Desired Candidate Profile

Education:

UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

• Must be a Graduate
• Should be willing to work in rotaional shifts
• Telugu Speaking is Mandatory
• Must be between 23 - 35 years of Age.
• Domestic Telecom inbound experince is preferred

ABOUT AEGIS:

We are a leading BPO company with a long term strategy for growth.
Aegis is a BPO leader in the customer interaction services segment managing varied modes of customer contact. As part of its bouquet of services offered to clients, Aegis provides multi channel customer contact management services with database management, analytical services and market intelligence to global leaders in vertical segments. Aegis utilizes over 32,000 personnel located across the global to deliver service excellence with state-of-the-art technology and a global delivery footprint.

Contact Details

Recruiter Name: Akhila

Contact Company: Aegis Limited

Email Address:

 

Telephone: 66166228