Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology
department (Dell I/T) plays a key role in enabling the Dell Direct
model by creating, deploying and supporting global industry-leading I/T
assets and services that reliably deliver the best customer experience
and competitive edge.
JOB DESCRIPTION/JOB RESPONSIBILITIES
Technical Support:
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
Diagnosis & resolving of the hardware problems and troubleshooting..
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services
Technical Support:
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
Diagnosis & resolving of the hardware problems and troubleshooting..
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services
CANDIDATE REQUIREMENTS
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Graduate Freshers can apply.
EDUCATIONAL QUALIFICATIONS:
Minimum Graduates in any stream. (10+2+3)
Any Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience.
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Graduate Freshers can apply.
EDUCATIONAL QUALIFICATIONS:
Minimum Graduates in any stream. (10+2+3)
Any Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience.
How to Apply:
Walk in directly to our office between 11.00 am to 3.00 pm(Weekdays) with an updated copy of resume and a recent colored passport sized photograph at the address:
Dell International Services
Vipul Tech Square, Opposite Central Park, Sector Road
Sector-43, Gurgaon - 122002
Haryana
Contact person: Shweta Butola
Contact number: 9999965633
Email - shweta_butola@dellteam.com
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