Tuesday, August 26, 2014

Walk in Drive for IT Analyst / Sr. IT Analyst @ HCL Technologies!!! - 30 Opening(s)


HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India.

Walk-in Details     Date-27th August to 29th August, Starting Time: 12 PM
Designation     Walk in Drive for IT Analyst / Sr. IT Analyst @ HCL Technologies!!! - 30 Opening(s)
Job Description     Dear All,

Greetings from HCL Technologies!!!

Walk-in for IT - Service Desk & Data Center - ops!!
Walk in Dates: August Monday- saturday
Interview timing: 1.30pm-3.30pm ( weekdays ) 10am-3.30pm ( saturday )

Venue:
Sterling Technopolis:-
HCL Technologies Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Opp Max Showroom

Contact Person: Geetha

Walk in with a copy of

*Govt Auth ID proof
*Mention "Geetha" on top of your resume.

"Candidates who have attended the interview for the same in the last one week need not Apply"


Role: Service Desk (IT Helpdesk) for Level-1

Experience: 6 months - 3.5 years (Technical voice /semi voice, IT helpdesk /service Desk) Excellent Communication
6 months exp for Dc-ops from Remedy, ticketing tools, monitoring with Good Communication

"Candidates from Customer support with min 0.6months international calling with excellent communication can also apply"

Job Description:-

Hiring for IT Analyst/Sr. IT Analyst

Technical Support to HCL's business clients. He / She will be responsible to provide voice/email/chat support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.

or
Candidate with relevant IT help desk or service desk / background can apply

Eligibility (Tech-voice, semi voice, semi tech-voice,semi voice )


Responsibilities: - SD

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
.Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
.Support teams and follow up until closure.
.Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
.Perform user account management activities
Escalate complex problem to appropriate support specialists

Responsibilities :- DC -Ops
Good communication
Experience only with international process , domestic with good communication is fine
Ready to work in any shift
0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )
Should have worked on remedy & ticketing tools
Certification course with min 6months in linux /unix/CCNA/Microsoft is preferred .

Excellent Communication in English Required

NOTE:-

Ex- HCL Employees apply only if you have completed 90 days from the Date of Relieving also should have all supporting Docs

Candidate should have excellent communication in English.

Freshers / other Experience please don't apply

If this is not relevant to you forward it to your Friends or colleagues

System Administrator & Desktop engineer please only if you have excellent communication in English apply

*Govt Auth ID proof
*Mention "Geetha" on top of your resume.

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