Job||Service Desk - Analyst||Microland||walk-in 9th August||bangalore

Microland"s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base

Walk-in Details     Date-9th August, Starting Time: 10 AM
Designation     Job||service Desk - Analyst||microland||walk-in 9th August||bangalore
Job Description     Basic requirement:
1. Excellent written and verbal communication skills in English language.
2. Willing to work in 24/7 working environment.
3. Outstanding customer service skills and dedication to the customer service experience.
4. Ability to multitask and meet specific goals set by supervisors and management.
5. You should be result oriented with professional work attitude
6. Front line support via telephones, chats and emails.


Job Description:
1. Installation, troubleshooting and configuration of Windows XP / Vista / win 7 Operating Systems
2. Installation, configuring of MS office suit ( All Version )
3. Troubleshoot on all various IT, OS, Hardware and Application on phone or via remote access.
4. Configuration and troubleshooting of desktop, network, multi-function printers
5. Troubleshoot VPN connections
6. Troubleshoot LAN, WAN and WLAN
7. Address email task on time.
8. Creating 100% tickets.
9. Excellent customer handling skills.
10. Escalate cases based on escalation metrics.
11. Configuration and troubleshooting of multi-function printer.
Knowledge on:
1. Networking- Basic
2. Excellent knowledge on Active Directory, Exchange, VPN.
3. Basic knowledge on internet, ISP and browsers.
4. Fair knowledge on Blackberry services, Iphone and Android
5. Operating system (Win 2000/XP/Vista/Win 7)
6. Microsoft Office
7. Outlook (2003/2007/2010)

Eligibility Criteria:
1. Graduates and above.
2. 1+ years of experience in Service Desk or Helpdesk.
3. Good knowledge on Exchange, VPN and AD.
4. Preference to candidates- Completion of courses like A+, N+, MCP, MCSA, CCNA.

Desired Profile     Please refer to the Job description above
Experience     1 - 5 Years

Contact     

Shivashankari
Microland Limited
1B, Ecospace Outer Ring Road Bellandur
BANGALORE,Karnataka,India 560001
 

Telephone     91-80-39180000

Website     http://www.microland.co.in